Frequently Asked Questions

Here you will find answers to the most common questions about our products, shipping, and policies. If you can’t find what you’re looking for, please contact us at [email protected].

ORDERING & PAYMENTS

Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX) and secure checkout methods provided on our site.

Q: Can I cancel or modify my order?
A: Since our products are Made-to-Order, we begin production shortly after you order. You may cancel or modify your order within 6 hours of placing it. After that, the production process has begun, and changes may not be possible.

SHIPPING & DELIVERY

Q: How long does it take to receive my order?
A: Delivery time consists of two parts:

• Production Time: 1-3 business days to craft your item.
• Shipping Time: 7-10 business days for US orders, and 10-14 business days for International orders.

Q: How much is shipping?
A: We offer a flat rate of $6.99 for US domestic orders and $12.99 for international orders.

Q: How can I track my order?
A: Once your order is shipped, we will email you a tracking number. You can use this number to track your package on our “Track Order” page or the carrier’s website.

RETURNS & REFUNDS

Q: Do you accept returns?
A: Because our items are made specifically for you, we generally do not accept returns for “change of mind” or wrong size selection. However, if your item arrives damaged, defective, or if you receive the wrong item, we will absolutely replace it or refund you. Please see our full Return Policy for details.

Q: What if I ordered the wrong size?
A: Please check our size chart carefully before ordering. Since each item is printed/made just for you, we cannot offer exchanges for size issues unless it was our error.

CONTACT US

Q: How do I contact customer support?
A: You can email us at [email protected]. Our support hours are Support Time: Monday – Friday From 9:00 AM – 5:00 PM (UTC – 05:00)..