Frequently Asked Questions (FAQs)
Welcome to the Petshi Help Center. We have compiled the most common questions to provide you with quick and transparent answers. If you need further assistance, our team at Jennifer Rippel VT Corp is always here to help.
Shipping & Delivery
How much does shipping cost?
We offer a flat-rate shipping fee of $6.99 for all domestic orders within the United States. There are no hidden fees.
How long will it take to receive my order?
Our total delivery time consists of two parts: Processing time (1-3 business days) and Transit time (7-10 business days). You can expect your fashion items to arrive within approximately 8 to 13 business days after placing your order. For more details, please review our full Shipping Policy.
Returns & Refunds
What is your return policy?
We offer a strict 30-Day Return Policy for items that are defective, damaged upon arrival, or if we shipped the incorrect item/size. Please note that we do not accept returns for buyer’s remorse. For full conditions, please visit our Return & Refund Policy.
Do I have to pay for return shipping?
No. If the error is on our end (e.g., defective or incorrect item), Petshi covers the return shipping costs. We will provide you with a pre-paid shipping label once your return is authorized.
General & Contact
Where is your business located?
Our physical office is located at 2831 North 55th Street, Milwaukee, WI 53210.. Please note that returns must be authorized first and should not be sent to this address without an RMA number.
How can I contact customer support?
You can reach our support team via email at [email protected]. Our support hours are Support Time: Monday – Friday From 9:00 AM – 5:00 PM (UTC – 05:00).. We aim to respond within 24 business hours.