POLICIES

This page page aims to provide clear and transparent information regarding our terms of service, privacy policy, shipping and delivery, as well as our returns policy. Please take a moment to review each of these important documents:
  1. Terms of Service: Our Terms of Service outline the rules and guidelines for the use of our website and services. By accessing or using our website, you agree to abide by these terms.
  2. Privacy Policy: Our Privacy Policy explains how we collect, use, and protect your personal information when you use our website. Your privacy and security are important to us, and we are committed to safeguarding your data.
  3. Shipping and Delivery: Our Shipping and Delivery policy details information regarding shipping methods and delivery times. We strive to provide you with a seamless experience, and this policy aims to clarify our procedures for getting your orders to you promptly.
  4. Returns: Our Returns policy outlines the procedures for returning and exchanging items purchased from our website.

SHIPPING FAQ

We ship awesome clothes to the following countries…

Asia Pacific: Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Indonesia, Taiwan, China, Malaysia, Thailand.

North America: United States, Canada.

Europe: United Kingdom, Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

You will receive an automated tracking number once your order has been dispatched. You can also track your order in your Threadheads account here.

Please note some international orders will occasionally be charged customs or import charges upon arrival in the destination country. We are not responsible for these charges.

If you are ordering from the United States, United Kingdom or Europe, duties and taxes are calculated based on local regulations and automatically applied to the value of your cart under the “Duties” section during checkout. This ensures that you will not be required to pay anything extra upon the delivery of your goods.

If you are ordering from Switzerland and Norway, duties are not charged at the time of checkout. Depending on the total value of your order and local customs thresholds, you may be required to pay duties at the time of delivery.

If you need more information on potential duties or assistance with calculating these, please reach out to our customer service.