RETURNS & EXCHANGES

All products come with our Happy AF Guarantee. That means you can exchange or return any items for store credit within 60 days for free.

Returns are donated to the homeless and disadvantaged through our partnership with Thread Together.

To begin, click the button below, find your order, and follow the steps. Once we approve your return, we’ll issue you a return label or gift card to the value of your order.

START A RETURN

Please make sure your exchange items are unworn and unwashed. If you are returning products due to the size being too large, note that our shirts are 100% cotton and will shrink up to half a size after successive washes.

Returns are not accepted for custom-made or limited edition products, including tufted rugs. All custom products are personalised for you and are not suitable for resale. With custom products, we can only accommodate exchanges for damaged or defective items, and not for change of mind. This policy extends to our limited edition products as well.

If your parcel was damaged or there are any product quality issues, please get in touch with our super-friendly support legends at [email protected].

SHIPPING FAQ

We ship awesome clothes to the following countries…

Asia Pacific: Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Indonesia, Taiwan, China, Malaysia, Thailand.

North America: United States, Canada.

Europe: United Kingdom, Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

You will receive an automated tracking number once your order has been dispatched. You can also track your order in your Threadheads account here.

Please note some international orders will occasionally be charged customs or import charges upon arrival in the destination country. We are not responsible for these charges.

If you are ordering from the United States, United Kingdom or Europe, duties and taxes are calculated based on local regulations and automatically applied to the value of your cart under the “Duties” section during checkout. This ensures that you will not be required to pay anything extra upon the delivery of your goods.

If you are ordering from Switzerland and Norway, duties are not charged at the time of checkout. Depending on the total value of your order and local customs thresholds, you may be required to pay duties at the time of delivery.

If you need more information on potential duties or assistance with calculating these, please reach out to our customer service.